Last updated: April 13, 2026

Privacy Policy

Effective Date: April 14, 2026

Digital Arborist (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Digital Arborist platform (“Service”).

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Name and email address
  • Company name and phone number
  • Billing information (processed by our payment provider; we do not store full card numbers)

1.2 Business Data

As you use the Service, you may enter:

  • Customer names, addresses, phone numbers, and email addresses
  • Job details, estimates, invoices, and payment records
  • Employee information and schedules
  • Photos, documents, and notes
  • Tree inventory and inspection data

This is “Your Data” as defined in our Terms of Service. You control what business data you enter.

1.3 Usage Data

We automatically collect:

  • Log data (IP address, browser type, pages visited, timestamps)
  • Device information (operating system, screen size)
  • Feature usage patterns (which parts of the Service you use)

1.4 Cookies

We use essential cookies for authentication and session management. We use Google Analytics 4 to understand how visitors interact with our marketing site. You can opt out of analytics tracking via your browser settings.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process billing and payments
  • Send transactional emails (account confirmations, invoices, password resets)
  • Provide customer support
  • Analyze usage patterns to improve features
  • Comply with legal obligations

We do not sell your personal information or business data to third parties.

3. How We Share Your Information

We share your information only in these circumstances:

3.1 Service Providers

We use third-party service providers for hosting, payment processing, email delivery, and analytics. These providers access your data only to perform services on our behalf and are contractually obligated to protect it.

3.2 Third-Party Integrations

When you connect integrations (QuickBooks, Google Workspace), your data is shared with those services as necessary for the integration to function. These services have their own privacy policies.

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

If Digital Arborist is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4. Data Security

We protect your data with:

  • HTTPS encryption for all data in transit
  • Encryption at rest for stored data
  • Access controls limiting employee access to your data
  • Regular security reviews

No system is 100% secure. If we discover a data breach that affects your personal information, we will notify you promptly as required by applicable law.

5. Data Retention

We retain your data for as long as your account is active. After account cancellation:

  • Your Data is retained for 90 days, then permanently deleted
  • Billing records are retained as required by tax and accounting law
  • Anonymized usage data may be retained indefinitely for analytics

6. Your Rights

You have the right to:

  • Access your personal data through your account settings
  • Export your business data at any time
  • Correct inaccurate information in your account
  • Delete your account and associated data (subject to the retention period above)
  • Object to certain processing activities

To exercise these rights, contact us at privacy@digitalarborist.com.

7. Children’s Privacy

Digital Arborist is a business tool and is not directed at children under 16. We do not knowingly collect information from children.

8. International Users

Digital Arborist is operated from the United States. If you access the Service from outside the US, your data will be transferred to and processed in the United States. By using the Service, you consent to this transfer.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. Contact us at privacy@digitalarborist.com to exercise these rights.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The “Effective Date” at the top indicates when the policy was last updated.

11. Contact

For questions about this Privacy Policy, contact us at:

Email: privacy@digitalarborist.com