Support
Most days, you won't need us.
We built Digital Arborist to be intuitive — and when something isn't, our AI assistant gives you a real answer, not a runaround.
The app is intuitive
We designed every screen around how tree-service shops actually work, not how generic CRMs assume they do. Most owners get to their first invoice in under 90 minutes without a single call.
First sign-in walks you through it
When you first sign in, the app sets up your services, invites your crew, and connects QuickBooks — guided, in-context, without watching a video.
The chatbot is real help
Our in-app assistant reads the actual user guides. Ask "how do I send a proposal" and you get the answer with the right buttons to click — not "have you tried turning it off and on?"
Try it now
Same assistant that ships in the product, with knowledge of pricing, features, and what's coming. Ask anything — it'll be honest about what it doesn't know.
When you need a person
Every plan includes Standard Support. If you prefer human contact or want faster turnaround, add Priority Support.
Standard
- In-app AI chatbot (24/7, real help)
- Full user guides & product docs
- Email response within 1 business day
- Community knowledge base (coming as customer count grows)
Priority Support
- Everything in Standard
- Same-day email response (business hours)
- Scheduled phone calls
- Screen-share help when something needs eyes on it
- Direct line to the engineer who built the feature
Add Priority Support from your in-app billing page once you're a customer.
Common questions about support
What does the AI chatbot actually do?
It reads the same user guides our engineering team reads, and answers your questions with specific steps and screen references. It can tell you where buttons are, walk through workflows, and clarify how features work. It's powered by Claude (Anthropic) with our documentation as context — not a scripted FAQ tree.
What happens when the chatbot can't help?
It says so honestly. The chatbot is instructed to admit when something isn't in its documentation, and to point you at the right human channel — email for sales questions, the in-app ticketing flow for bug reports, and Priority Support if you have it.
Do you have a phone number?
Not as a public sales line — we're a small team, and most questions get answered faster by the chatbot or email. Priority Support customers get scheduled phone calls. For everything else, keith@austintreeexperts.com is the right path.
How do I report a bug or request a feature?
Inside the app, the help chatbot recognizes bug reports and feature requests and files them straight to the engineering team — no separate ticketing system to learn. Existing customers can also email keith@austintreeexperts.com.
Is the chatbot on this page logged in as my account?
No — this is the public version. It can answer pre-sales questions (pricing, features, integrations, trial) but has no access to your account data. Once you're signed in, the in-app chatbot has full context on your firm and can help with account-specific questions.
Do you offer onboarding or training?
The first-run flow inside the app walks you through setup. For Enterprise customers (multi-location), dedicated onboarding is included. For Pro and Firm shops that want hands-on help, the Priority Support add-on covers scheduled training calls.
What hours do humans answer email?
Business hours, Central Time (we're based in Austin, Texas). Standard support is one business day; Priority Support is same-day. The chatbot is available 24/7 in any timezone.
Ready to streamline your tree service business?
Start your free trial today. No credit card required.